Head of Consulting & PMO
Location: Singapore
Position type: Full time
Reports to: Chief Customer Satisfaction Officer (CCSO)
Department: Consulting & Professional Services
Build the systems that keep ships moving.
At CFARER, we create software that helps crews and offices work in rhythm.
Our promise is simple: making maritime life easier.
The Head of Consulting & PMO – Maritime Solutions will lead the strategic growth, innovation, and delivery excellence of the company’s global consulting practice within the maritime and shipping sector.
This executive role will oversee a customer success team of consultants and project managers to help maritime clients optimize performance, enhance digital transformation, and achieve operational, regulatory, and sustainability goals.
The ideal candidate will bring a blend of maritime domain expertise, consulting leadership experience, and a strong commercial mindset to drive business growth and client impact worldwide.
Business Development & Client Engagement
Partner with the executive team and sales organization to drive consulting-led business growth.
Build and maintain relationships with senior maritime stakeholders, including shipowners, operators, port authorities, and regulators.
Identify and shape large-scale transformation projects that leverage the company’s technology and data-driven solutions.
Operational Excellence
Lead global consulting teams across regions, ensuring consistent delivery quality, client satisfaction, and profitability.
Implement best-in-class methodologies, tools, and governance frameworks for consulting delivery.
Foster a culture of continuous improvement, collaboration, and high performance.
Team Leadership & Development
Recruit, mentor, and develop a high-performing global consulting organization.
Promote cross-functional collaboration with product, data, and engineering teams to deliver integrated maritime solutions.
Encourage innovation and talent growth through training, career development, and knowledge
sharing.
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15+ years of experience in consulting, professional services, or project management within the maritime, logistics, or transportation industry.
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Proven track record in leading large-scale consulting teams or practices at a global or regional level.
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Deep understanding of maritime operations, fleet management, digital technologies, sustainability, and regulatory frameworks (e.g., IMO, ESG).
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Demonstrated success in driving revenue growth and delivering client transformation projects.
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Strong leadership, communication, and stakeholder management skills.
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Advanced degree in Computer Science, Engineering, Maritime Studies, or related field.
Strategic Vision & Commercial Acumen
Maritime Industry Expertise
Leadership & People Development
Client Relationship Management
Innovation & Change Leadership
Strong Analytical and Communication Skills
Growth of consulting revenue and profitability
Client satisfaction and retention
Development of strategic partnerships and repeat business
Global CSAT / NPS improvement
Why CFARER
CFARER is an equal-opportunity employer. We celebrate diversity and are committed to an inclusive workplace
We work close to the people we serve: Captains, officers, port agents, and office teams.
The sea doesn’t wait, so our software can’t drift. You’ll join a crew that values clarity, calm execution, and real-world impact.
