Junior 2nd Line Support Engineer
Location: Rostock, Germany / Rotterdam, Netherlands / Szczecin or Gdynia, Poland
Start date: Today
Team: Customer Care ShipManager
Reports to: Customer Care Team Lead, EMEA
Build the systems that keep ships moving.
At CFARER, we create software that helps crews and offices work in rhythm.
Our promise is simple: making maritime life easier.
The role
We are looking for a motivated Junior 2nd Line Support Engineer to join our Customer Care team supporting maritime software products – both on-premise deployments and cloud-hosted solutions. This is an entry-level position ideal for recent graduates or candidates transitioning into technical support.
You will work alongside experienced engineers, receive structured mentoring, and gradually build responsibility for diagnosing and resolving technical issues. The successful candidate will complete a thorough onboarding programme with hands-on knowledge transfer, building product knowledge across the full ShipManager suite at a supported pace.
What you are responsible for
Customer Support
Assist with 2nd line escalations for technical issues across on-premise and cloud products
Learn to investigate, diagnose, and resolve software defects, configuration issues, and integration failures – with guidance from senior engineers
Manage a personal ticket queue with senior support, ensuring timely resolution and clear customer communication
Develop technical skills in ShipManager on-premise environments (Windows Server, SQL Server, network configuration)
Support customers during migration from on-premise to cloud environments
Learn to monitor cloud service health and identify potential issues before they impact customers
Collaboration & Escalation
Work closely with senior engineers and development teams to report and track confirmed bugs
Participate in cross-regional collaboration with APAC support team
What you bring
Up to a year of experience in a technical support, IT helpdesk, or application support role (internship or university placement counts)
Basic understanding of client-server architecture, databases (SQL Server / PostgreSQL), and networking fundamentals is a big advantage
Familiarity with ticketing systems (Halo, Zendesk, Jira, or similar) is a plus
Eagerness to learn to read log files, error traces, and system diagnostics
Interest in scripting or automation (PowerShell or Python)
English – professional working proficiency (mandatory)
German – professional working proficiency (mandatory)
What we offer
A role with real impact – you will directly support the global maritime industry from day one
Structured onboarding and dedicated mentorship from experienced engineers, including a hands-on knowledge transfer period
Collaboration with an international team across EMEA and APAC
Clear progression path towards mid/senior support engineer and cloud specialisation
Competitive entry-level salary and benefits package
Flexible working arrangements (hybrid or remote, depending on location)
