Service & Support
No matter
the challenge,
we’re here to guide
Whether it’s setup, troubleshooting or training, we’re here to help you get the most out of CFARER solutions.
Customer Care
Support that understands the maritime world
Your customer support is fantastic. Do not ever cut that department. They are great.
Customer Survey 2025
No matter where you’re sailing: With support teams across the globe, you get direct access to real people.
We’re here when you need us:
24 / 7 / 365
Our service is built on experience, not scripts. The people who support you are power users of the software themselves. And because they work closely with our product teams, your feedback helps shape what comes next.
24/7 support
Experts only
Little to no wait time
Navigator Port Support
Contact our Customer Care team in your preferred way.
Please be as detailed as possible with your issue and provide screenshots if applicable.
Alternatively you can submit, review and close your service requests using our
Phone
General Support
Our team is ready to support with any issues you may have.
Germany: +49 381 673113 5
Business hours
Monday – Friday 8 am – 4 pm
(UTC+1 winter / UTC+2 summer)
CrItical Support
Please only use this number for critical and/or out of hours support queries.
Germany: +49 381 673113 9
Business hours
24 / 7
Monitor your fleet with confidence
Log in to Navigator Port Shore monitoring portal to keep track of ship certificates and documents. You can also monitor your fleet’s work and rest hours compliance according to the MLC and STCW code requirements.
Remote Desktop Support
If our customer care team has asked you to access Team Viewer, please click here.
Ship Manager Support
Contact our Customer Care team in your preferred way.
Please be as detailed as possible with your issue and provide screenshots if applicable.
Alternatively you can submit, review and close your service requests using our
Phone
General Support
Our team is ready to support with any issues you may have.
Europe
Germany: +49 381 67311 34
Greece: +30 21 0221 3448
Business hours Europe
Monday – Friday¹ (7 am – 6 pm)²
Asia
Singapore: +65 31635 662
Hong Kong: +852 5808 6072
China: +862 1801 19465
Business hours Asia
Monday – Friday (9 am – 5 pm)³
1Fridays until 5 pm
2UTC+1 (winter) or UTC+2 (summer)
3UTC+8
CrItical Support
Please only use this number for critical and/or out of hours support queries.
Germany: +49 381 673113 9
Business hours
24 / 7
Remote Desktop Support
If our Customer Care team has asked you to access Team Viewer, please click here.
Hull Manager Support
Contact our Customer Care team in your preferred way.
Please be as detailed as possible with your issue and provide screenshots if applicable.
Alternatively you can submit, review and close your service requests using our
Phone
General Support
Our team is ready to support with any issues you may have.
Germany: +49 381 673113 4
Business hours
Monday – Friday 8 am – 4 pm
(UTC+1 winter / UTC+2 summer)
CRItical Support
Please only use this number for critical and/or out of hours support queries.
Germany: +49 381 673113 9
Business hours
24/7 (outside of local times)
Remote Desktop Support
If our customer care team has asked you to access Team Viewer, please click here.
